Registering with www.grolier.co.uk gives you many benefits including the ability to order special offers, view your account history and sign up to our
e-newsletter. To register simply:
1. Go to the sign-in area at the right hand-side of the Home page and click the ‘Register’ button;
2. Fill in the registration form and click the ‘Register’ button;
3. You will receive an email confirming your username and email.

If you’re a Grolier customer you’ll still need to register online. This gives you access to many benefits including the ability to order special offers, view your account history and sign up to our e-newsletter.

Once you’ve signed-in on the Home page you’ll see a ‘My Account’ option appear in a bar at the top of the page (above the Fun & Games link). Click on ‘My Account’ and then on the ‘Change Password’ option.

Don’t worry! Simply go to the sign-in area at the right hand-side of the Home page. You’ll see an option to be sent a password reminder, so ‘click here’ to do so. You’ll then be asked to enter your e-mail address and click on the ‘Generate new password’ button. We’ll send a new password to your e-mail account within a few minutes.

Don’t worry! Simply go to the sign-in area at the right hand-side of the Home page and enter your e-mail address (instead of your username) in the ‘username/e-mail’ area.

If you’re having trouble signing-in it could be because your username/e-mail address and password are incorrect or mistyped, an easy mistake to make, so please re-enter your details again with care. If this doesn’t help then we can send you a new password. To receive this simply go to the ‘sign-in’ area where you see an option to be sent a password reminder, so ‘click here’ to do so. You’ll then be asked to enter your e-mail address and click on the ‘Generate new password’ button. We’ll send a new password to your e-mail account within a few minutes. If you are still unable to sign-in please contact our Customer Services department for assistance.

Yes, simply by calling our secure 24/7 automated payment system on 0844 576 0110

Paying by your debit or credit card online is simple and safe. We can accept payments made using the following debit / credit cards:

Visa, Mastercard, Visa Delta, Switch, Solo, and JCB cards.

Please return the payment slip (attached to your invoice) with your payment to us at:
Grolier, P.O. Box 49, Norwich NR5 9PP

Some important points to remember:
1. Do not fold, pin or staple your payment slip and payment.
2. If you are paying for more than one series, please include payment slips for each series.
3. Please pay using either your credit card (Mastercard or Visa cards only), by cheque or by postal order.
4. Do not send cash through the post.
5. If you are paying by credit card tick the ‘Mastercard’ or ‘Visa’ box on your payment slip and enter the card number and expiry date. Enter the value you are paying in the ‘Amount Paid’ box (if you are paying for more than one series by credit card please enter the details on each payment slip) and sign and date the payment slip(s).
6. If you are paying by cheque, please make it payable to Grolier Limited. Please write your 9 digit Grolier Series Account Number(s) on the back of your cheque for each series you are paying for.

If you wish to pay a little bit extra each month, taking advantage of paying off your books faster, you can by just changing the amount in the 'payment due' box.

If these FAQs don’t answer you query then our Customer Services department will be happy to help you. When contacting them you’ll need to quote your relevant Series Account Number if you’ve got one, so please remember to keep it handy.

Mail: Grolier Customer Services, PO Box 49, Norwich, NR5 9PP